owner resources

Frequently Asked Questions

Who do I contact if I have a question about my statement or account?

Your assigned property manager serves as your dedicated point of contact and will assist you with all account-related inquiries.

How do I submit a maintenance or repair request?

Maintenance requests may be submitted through your owner portal or directly to your property manager. Urgent or emergency issues should always be reported immediately by phone to ensure prompt attention.

How are repair vendors selected and approved?

Regency partners exclusively with licensed and insured vendors who meet our professional standards. For larger projects, we may obtain multiple bids for your review to ensure quality and cost-efficiency.

Do I need to approve repairs before work is completed?

Yes. For non-emergency repairs exceeding your preset approval limit, we will obtain your authorization prior to proceeding.

How are rental funds and owner distributions handled?

Rental income is collected, processed, and disbursed in accordance with your management agreement. Owner statements and distributions are prepared and delivered on a monthly basis.

What fees should I expect as a property owner?

Fees are outlined within your management agreement and may include management services, leasing, maintenance coordination, and other applicable services tailored to your property.

How do I access my owner statements and reports?

You have 24/7 access to your financial statements, reports, and documents through your secure online owner portal.

What happens if a tenant fails to pay rent?

We implement a structured and proactive collections process in full compliance with California law, ensuring timely communication, proper notice procedures, and escalation when necessary.

How do you handle tenant screening?

We utilize a comprehensive screening process that includes credit evaluation, income verification, rental history, and background checks to place well-qualified residents.

Can I use my own vendor for repairs?

Yes, with prior approval. All vendors must meet Regency’s licensing and insurance requirements to ensure compliance and quality standards.

How often will I receive updates about my property?

You will receive detailed monthly statements, along with ongoing communication from your property manager as needed to keep you fully informed.

What is your process for handling property inspections?

We conduct routine inspections and provide detailed reports, including photos and recommendations, to help protect and preserve your investment.

What do I need to get started with property management services?

Getting started is seamless. We require a signed management agreement, property details, ownership documentation, and any current lease or tenant information.

How do you handle lease renewals?

We analyze current market conditions, coordinate with residents, and provide strategic recommendations to optimize occupancy and rental performance.

What happens when a tenant moves out?

We perform a thorough move-out inspection, address any necessary repairs, and efficiently prepare the property for re-leasing to minimize vacancy time.